Oftentimes, caregivers might try to register or refer themselves more than once. We ask caregivers to make only one account or referral to keep things organized and accounted with the VA. We appreciate your help in this.
Reviewing or updating a Referral:
If you get a duplicate warning when updating a referral, Carma ID, Caregiver Type, or phone number, Building Better Caregiver support will be automatically notified. That referral will be locked until the support team can clear the duplicate. We may reach out to CSP and/or the caregiver to clear any confusion and ensure we have the most up-to-date email and that the caregiver has access to the workshop.
Entering a new referral:
If you get a duplicate warning while entering a brand-new referral in the referral tool. You must check "Referrals at location" to search for that caregiver. Last name is best used to search. The caregiver most likely already has a referral. You can check their workshop status and see if that referral needs to be updated with "Caregiver Type" if it is blank.
If you can not locate a caregiver with a duplicate in "Referrals at location", please get in touch with us.
If a caregiver would like to re-enroll in another workshop or needs assistance logging into their current workshop, the caregiver or you can just contact support, and we'll assist them into their workshop, or call 1-844-516-1438 (M-F 9am to 5pm PST) or Online Request